SyncSigns, Inc. ("SyncSigns," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video accessibility platform and related services.
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, company name, and password when you create an account.
- Profile Information: Job title, phone number, and other details you add to your profile.
- Content: Videos, interpretations, and other content you upload to our platform.
- Communications: Messages, feedback, and other communications you send to us.
- Payment Information: Billing address and payment details processed securely by our payment provider.
Information Collected Automatically
When you use our services, we automatically collect:
- Usage Data: Features used, actions taken, and time spent on the platform.
- Device Information: Device type, operating system, browser type, and unique device identifiers.
- Log Data: IP address, access times, and pages viewed.
- Cookies: We use cookies and similar technologies to enhance your experience and analyze usage.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent activities
- Personalize and improve your experience
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- With Your Consent: When you direct us to share information with third parties.
- Service Providers: With vendors who perform services on our behalf (hosting, analytics, payment processing).
- Within Your Organization: With other members of your organization who have appropriate access.
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes or as required by law.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Object to or restrict processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@syncsigns.com.
Cookies
We use cookies and similar technologies for functionality, analytics, and personalization. You can manage cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@syncsigns.com
- Address: SyncSigns, Inc., 123 Accessibility Way, San Francisco, CA 94102